To effectively manage our waiting list and available time slots, the following policy applies:

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Individual lessons - cancellation policy

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• Cancellations & Rescheduling: Please provide at least 48 hours’ notice if you need to cancel or change a lesson. Wherever possible, please use the online calendar to amend your booking. Cancellations made after this time will be charged at the full rate, unless the lesson is rescheduled by agreement with the tutor (prior to the lesson start time).  Please note that this may not always be possible.
   

• Short-Notice Cancellations: We understand that unavoidable circumstances (e.g. illness) may occasionally require a last-minute cancellation. In extenuating circumstances, a "make-up" credit will be issued to reschedule the lesson, valid for 30 days. It is the responsibility of the student/parent to reschedule the lesson before the expiry date. Only one make-up credit can be held at a time.
   

• Tutor Cancellations: We will make every effort to provide adequate notice and reschedule if a lesson needs to be cancelled. In extenuating circumstances, such as illness, we will work with you to find a suitable alternative.
   

• Attendance & Punctuality: Once lessons are booked, it is the student’s or parent’s responsibility to ensure attendance and punctuality for both in-person and Zoom sessions.

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• Ending Tuition: If you decide to stop tuition, please provide at least two weeks’ notice.

 

Group Sessions - cancellation policy

 

For groups, we need all students to commit to the half-term in advance (ie. all sessions are payable) and you will receive an invoice at the beginning of every month. 

 

The price given is for a minimum of 2 students. If numbers drop at any point, we can continue the tuition but prices will have to rise.  If for any reason the group becomes just one, then the individual rate  per hour would apply.  It would obviously be your choice as to whether you wanted to continue in that scenario.  

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• Tutor Cancellations: We will make every effort to provide adequate notice and reschedule if a lesson needs to be cancelled. In extenuating circumstances, such as illness, we will work with you to find a suitable alternative.
   

• Attendance & Punctuality: Once lessons are booked, it is the student’s or parent’s responsibility to ensure attendance and punctuality for both in-person and Zoom sessions.

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• Ending Tuition: If you decide to stop tuition, please provide at least two weeks’ notice.